Shipping policy

Order Processing

Orders are prepared and dispatched within within 1–2 working days after your order has been confirmed.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Shipping Rates

Shipping rates and any available complimentary shipping options are displayed at checkout and may vary depending on your delivery destination and order value.

Delivery Times

Delivery times vary depending on the destination and shipping service selected. Estimated delivery times shown at checkout are provided as a guide and begin once your order has been dispatched.

Please note that delivery times may occasionally be affected by circumstances outside our control, including carrier delays, public holidays or customs processing.

International Orders

For orders delivered outside the country of dispatch, additional customs duties, import taxes or local charges may apply.

Where these charges are not collected at checkout, they are the responsibility of the customer and are determined by the relevant local authorities.

Delivery Issues

Please ensure that your delivery address is complete and accurate when placing your order.

If your parcel is delayed, lost or arrives damaged, please contact us through the contact details provided on our website and we will assist you.

Questions

If you have any questions about the delivery of your order, please contact us through our Contact page.